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What To Do When You Notice a Water Main Break

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A water main break is an unexpected and alarming occurrence that leads to a sudden loss of water pressure, discolored water running through faucets, or the appearance of unexpected wet areas in your yard, street, or sidewalk. Knowing what to do when you notice a water main break can prevent damage to property and infrastructure and ensure you and other citizens have access to clean water. Take immediate action by following these steps.

Report the Break to the Utility Company

Report a water main break to your local water company immediately. Provide them with detailed information about the location of the break, its severity, and any visible damage. Timely reporting of the issue will enable a quicker response by the water company, which can help minimize damage, so don’t hesitate to make a call.

One of the essential strategies for long-term water main repair success is assessing water main damage. Plumbing contractors can determine whether the problem is caused by pipe corrosion or blockages and develop an effective repair plan.

Document the Damage

When dealing with any property damage, including those caused by water main breaks, documentation plays a vital role in resolving insurance claims or seeking compensation from the water company. That’s why one of the most important things to do when you notice a water main break is to take clear photos or videos of the affected area, including any damage to property or infrastructure.

Make a note of the details, such as the time and date of the break and any relevant observations. This evidence will be crucial for future discussions with insurance companies or other entities responsible for covering the damage caused by the water main break.

Limit Water Use Until the Repair Is Complete

While repair work is underway, limit water use in your home or business. Excessive water usage during this period can exacerbate the problem and may lead to a longer repair process. Avoid activities that consume large amounts of water, such as laundry, dishwashing, or taking lengthy showers.

If the water company has provided any specific instructions regarding water use, ensure you follow them closely. For example, local authorities or your water company may issue a “Boil Water Notice” to protect consumers from waterborne diseases. The notice means that the water supply may be contaminated, and it’s unsafe to consume the water without boiling it first.

Taking immediate and appropriate action when you notice a water main break can prevent further damage and ensure a reliable supply of clean water. From reporting the issue to your local water company to documenting the damage and regulating water use, each step plays a pivotal role in managing the situation.

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